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FAQ

Can I continue shopping even if I don’t sign up?

Yes you can. You will be able to shop using a guest account. Although we suggest you sign up because you will be able to keep track of your orders and we can speed up your order process. By registering, Will I get e-mail notification? Yes you will receive an e-mail notification to proof your registration. If you do sign up, you can ask to be taken off our mailing list at any time.

How do I change or cancel an order?

Once an order has been confirmed you cannot change/cancel it. However, once you receive the item and wish to exchange it – you may bring the product our head office or contact our customer service advisers who will assist you with your request.

What do I do if there has a problem with my order?

We sincerely hope you won’t encounter any issues with your order through www.jezzafashion.com. But if you've faced any issue with the transactions, Please call our assistance through info@jezzafashion.com

What will be my delivery cost?

The delivery cost of the package will be calculated based on the weight and destination of the package.

How Secure your website?

We can assure you, your information is safe with us. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

Your order did not arrive?

If your order has not arrived, please contact us immediately by phone or e-mail. We will see that our delivery specialists locate it. On receipt of location confirmation, we will contact you with details as to when it can be expected. In the instance that the order has not been dispatched or received, you will have the option of cancelling the order.

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